cbc99 Responsible Gaming — a commitment to safe enjoyment
Gaming should be a source of entertainment, not stress. cbc99 gives you the tools and support to stay in control at all times.
Why Responsible Gaming Matters
Online gaming is an enjoyable form of entertainment for millions of people. Like any pastime, it is most enjoyable when played in moderation and with awareness. cbc99 believes every player's experience should be safe, transparent, and positive.
That is why we have placed responsible gaming at the heart of our platform. Whether it is setting deposit limits, taking a temporary break, or opting for full self-exclusion — cbc99 is with you every step of the way. If you ever feel that gaming is getting out of control, contact our 24/7 support team right away.
The minimum age to open an account and play any game on our platform is 21 years. We enforce strict age verification and are committed to keeping minors away from gaming.
Get Support
Our Safety Tools
Deposit Limits
Set a daily, weekly, or monthly deposit limit. Once set, increasing a limit takes effect after at least 24 hours, while lowering it is immediate. The minimum deposit at cbc99 is ৳100.
Temporary Break
Suspend your account temporarily for anywhere from 24 hours to 30 days. During this time you will not be able to log in or place any bets.
Self-Exclusion
Choose self-exclusion when you need a long-term break. Your account will be fully closed for the specified period and no promotional communications will be sent.
Age Verification
Age verification is mandatory when registering an account at cbc99. Only individuals aged 21 or above may use the platform.
Activity History
View a detailed history of your gaming activity — full information on which games you played, how long you played, and all deposits and withdrawals is always at your fingertips.
24/7 Support
The cbc99 support team is always ready for any concerns or issues. Reach us via live chat or email at [email protected] — help is available in both Bengali and English.
Recognise the Warning Signs
If any of the following signs seem to apply to you or someone close to you, consider seeking support.
- A tendency to spend beyond your budget, or feeling compelled to keep playing to recover lost money.
- Spending more time gaming while neglecting family, friends, or work responsibilities.
- Hiding or lying to people close to you about your gaming.
- Feeling restless, irritable, or anxious when unable to play.
- Taking out loans or borrowing money from others to fund gaming.
- Repeatedly trying to stop gaming but failing to do so.
Steps for Safe Gaming
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1
Set a Budget
Decide on a fixed budget for yourself before you play. Only spend an amount that, if lost, will not affect your daily life.
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2
Set a Time Limit
Decide in advance how long you will play each day and stick to that time. Taking regular breaks is important.
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3
Treat It as Entertainment
Do not think of gaming as a source of income. It is a form of entertainment — just like watching a film or playing cricket.
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4
Use Deposit Limits
Make use of cbc99's deposit limit feature. Starting from the minimum deposit of ৳100, set a limit that matches your means.
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5
Seek Support When Needed
If you are struggling to stay in control, contact cbc99 via live chat or email. We will help without judgement.
Deposit & Withdrawal Limits at a Glance
| Item | Limit | Method |
|---|---|---|
| Minimum Deposit | ৳100 | Applies to all methods |
| Minimum Withdrawal | ৳800 | Applies to all methods |
| Withdrawal Processing Time | 15 minutes to 2 hours | Under normal conditions |
| Deposit Methods | bKash • Nagad • Rocket • Upay • Bank Transfer (e.g. Dutch-Bangla, BRAC Bank) | |
| Optional Deposit Limit | Your choice | Set from Account Settings |
* Lowering a limit takes effect immediately. Processing time applies when increasing a limit.
The same rules apply to VIP members
From Bronze to Diamond — responsible gaming rules apply equally to members at all cbc99 VIP tiers. Enjoy your weekly cashback benefits while playing within safe limits.
How to Self-Exclude
Self-exclusion is a powerful protection tool. Once activated, it is not possible to reopen your account before the set period ends.
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1
Log In
Access your cbc99 account and go to Account Settings.
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2
Open the "Responsible Gaming" option
Find the Responsible Gaming section in the Settings menu and select the self-exclusion option.
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3
Choose a Duration
You can opt for exclusion for 30 days, 6 months, or longer.
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4
Confirm
Confirm your decision. The exclusion will take effect immediately and all promotional emails and messages will stop.
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5
Stay in Touch with Support
If you need any assistance during self-exclusion, email [email protected].
Get Direct Support
If you are having difficulty staying in control, let our support team know directly. We will help apply limits or exclusion to your account.
Responsible Gaming FAQ
Play safe, enjoy the experience
Enjoy cbc99's entertainment games — always within healthy limits.